Shipping + Returns

How much does shipping cost?
Shipping is free on orders over $50. For orders below $50, shipping costs a flat $4.99 for orders in the United States and $7.99 for international orders.

How long will it take for my order to arrive?
Shipping time varies depending on item availability and the destination address. We provide an estimate on the time to deliver the order on each product detail page.

In general, orders are shipped between 1-5 business days. After that, orders from the US are delivered in 1-2 weeks while orders from other countries are delivered in 1-3 weeks.

Depends on the availability of items in your order, you may receive separate packages.

Where will my order be shipped from?
We have warehouses in California, New Jersey, South Korea, and China. Orders in the United States will be fulfilled from our US warehouses unless they are out of stock in which case they will be shipped from South Korea or China. International orders will be fulfilled from South Korea or China.

Can I expedite my order/shipment?
We offer expedited shipping for international orders via DHL. If you need something expedited, please let us know by emailing hi@alexandnova.com. We will do our best to accommodate your request.

What’s your return policy?
We’re so confident you’ll love the pieces we carry, we provide a 100% Satisfaction Guarantee. We happily accept returns of undamaged items in unworn condition sent back to our San Francisco, California warehouse within 30 days from the date when you received the products ordered. To start the returns process, simply drop us a line at hi@alexandnova.com. Specify your order number and which item(s) you’d like to return, and we’ll provide instructions on how to return the products back to us.

Please note, we are unable to provide prepaid return shipping labels for any orders.

Can I exchange an item for a different size/color?
Absolutely! For domestic orders, we happily exchange undamaged items in unworn condition. Email us at hi@alexandnova.com within 30 days of purchase, indicating your order number, which item you’d like to exchange, and the item you’d like to exchange it for. We will then provide instructions on how to send the item(s) back to us. As soon as we receive it, we’ll ship out the replacement item.

How will my refund be handled?
Your original payment will be fully refunded once we confirm the receipt of the returned items. That should happen within 5 business days of when the returned items are delivered.

Can I cancel my order?
You can cancel your order for a full refund anytime before your order is shipped by emailing us at hi@alexandnova.com.

My question is not listed here!
Oops! We thought we covered everything here ;-) Reach out to us at hi@alexandnova.com. We will be happy to answer any questions you have.