Shipping + Returns

How much does shipping cost?
Shipping is free on orders over $50. For orders below $50, shipping costs a flat $4.99 for orders in the United States and $6.99 for international orders.

How long will it take for my order to arrive?
Before your order is shipped, it will be processed at one or more of our warehouses. Depends on the availability of items in your order, you may receive separate packages. We provide an estimate on the time to product the order on each product detail page.

Your order will be shipped as soon as it is processed and ready. Delivery time vary greatly depending on the destination address. Most of our orders are delivered within 1-3 weeks, however it may take longer for certain countries. 

Can I expedite my order/shipment?
We do not currently offer expedited shipping. However, if you really need something expedited, please let us know by emailing hi@alexandnova.com. We will do our best to accommodate your request.

What’s your return policy?
We’re so confident you’ll love the pieces we carry, we provide a 100% Satisfaction Guarantee. We happily accept returns of undamaged items in unworn condition sent to us within 30 days from the date when you received the products ordered. To start the returns process, simply drop us a line at hi@alexandnova.com. Specify your order number and which item(s) you’d like to return, and we’ll provide instructions on how to return the products back to us.

Please note, we are unable to provide prepaid return shipping labels for any orders.

Can I exchange an item for a different size/color?
Absolutely! For domestic orders, we happily exchange undamaged items in unworn condition. Email us at hi@alexandnova.com within 30 days of purchase, indicating your order number, which item you’d like to exchange, and the item you’d like to exchange it for. We will then provide instructions on how to send the item(s) back to us. As soon as we receive it, we’ll ship out the replacement item.

How will my refund be handled?
Your original payment will be fully refunded once we confirm the receipt of the returned items. That should happen within 5 business days of when the returned items are delivered.

Can I cancel my order?
You can cancel your order for a full refund anytime before your order is shipped by emailing us at hi@alexandnova.com.

My question is not listed here!
Oops! We thought we covered everything here ;-) Reach out to us at hi@alexandnova.com. We will be happy to answer any questions you have.